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Cost-effective dispute resolution for smaller claims

Here’s how it works:

  • Both parties agree to proceed with the arbitration. Each party bears their own costs and expenses of the arbitration, and half of the arbitration fees.
  • Within 10 working days, the claimant files a statement setting out the claim, together with any supporting documents. The respondent then has 10 working days to respond.
  • Within 10 further working days, a telephone conference or online meeting is held between myself as arbitrator and the parties or their representatives. At the conference orders are made regarding whether any further documents should be produced, a timetable for the filing of written submissions and whether the dispute can be decided based on the documents without the need for a hearing.  If a hearing is required, there is an additional fixed fee per day.
  • I will promptly prepare a decision following the filing of submissions or the completion of a hearing.

Please email me at  to request a copy of the draft arbitration agreement and details of fees.